Back To Glossary

Process Measures or Process Output Measures

Measures are used to see if a process or activity is meeting its objectives. Processes contain outputs at every level, and those outputs should be measured to ensure that the process is working properly. Company objectives and measurements are connected with value chains in an ideal organization and then subdivided such that managers are assessing process results that are related to the firm's ultimate goals and measures at every level. If vertical alignment is overlooked, activities or processes may be measured in ways that do not contribute to the overall performance of the bigger process or the company's success.

Process output measurements keep track of certain outputs that have a substantial impact on the process's results.

The percentage of persons who do not contract polio, for example, may be used as an outcome metric. The number of persons inoculated against polio, for example, would be an output metric.

Company objectives and measurements are connected with value chains in an ideal organization, and then subdivided such that managers are assessing process results that are related to the firm's ultimate goals and measures at every level.