Teams establishes powerful customer support with GoodFlow

Ensure efficient support team and excellent customer satisfaction, by implementing customer support workflow automation with GoodFlow.

Learn how support teams use GoodFlow for:

  • Knowledge sharing
  • Teammate onboarding
  • Internal Help desk ticket management
  • Feature tracking

Reduce knowledge sharing time

Create knowledge base to share with new team members

GoodFlow allows you to create guided onboarding process for new members, where you can use rich text, links, attachments, embeds to document your best practises for customer support properly.

Understanding progress

Once the new members keep going through each documentation and keep marking as 'done' , you can understand their progress and where the candidates are standing and can allocate tasks accordingly.

  • knowledgebase
  • knowledge sharing tool
  • team onboarding

Track feature request

Gather all feature requests

All the features customers are requesting, with GoodFlow you can keep them organized.

Fix feature release time and track the progress

Against the listed feature requests you can assign team members, set deadlines against them or plan released date or version.

  • feature tracking
  • release management

Manage workflow better with automation

Trigger based workflow

You can automate the workflow by using keywords or queries and assign them to a specific agent. Or, you can create trigger-based actions for critical events that require the immediate attention of a support agent.

Keeping people in loop automatically

The developers need to know the type of bugs are coming in or the problems customer support is addressing and the developers required to work on. Triggers helps to auto assign a developer based on the issue type or escalate a issue to higher authority if required.

  • escalation management
  • trigger based automation workflow

51%People never return

After one negative experience, 51% of customers will never do business with that company again. 33% of people say they’ll consider switching companies after just a single instance of poor service.