GoodFlow allows you to create a guided onboarding process for new members, where you can use rich text, links, attachments, embeds to document your best practices for customer support team.
Once the new members keep going through each documentation and keep marking as 'done', you can understand their progress and where the members are standing and can allocate tasks accordingly.
The features customers are requesting, the solutions they are asking, the requests they are creating, with GoodFlow you can keep them organized.
Once the solutions are rolled out, the customers can be notified automatically and the support team can also reach out to get feedback.
51%People never return
After one negative experience, 51% of customers will never do business with that company again. 33% of people say they’ll consider switching companies after just a single instance of poor service. Change that by building a rock-solid customer support team.