GoodFlow allows you to create guided onboarding process for new members, where you can use rich text, links, attachments, embeds to document your best practises for customer support properly.
Once the new members keep going through each documentation and keep marking as 'done' , you can understand their progress and where the candidates are standing and can allocate tasks accordingly.
All the features customers are requesting, with GoodFlow you can keep them organized.
Against the listed feature requests you can assign team members, set deadlines against them or plan released date or version.
You can automate the workflow by using keywords or queries and assign them to a specific agent. Or, you can create trigger-based actions for critical events that require the immediate attention of a support agent.
The developers need to know the type of bugs are coming in or the problems customer support is addressing and the developers required to work on. Triggers helps to auto assign a developer based on the issue type or escalate a issue to higher authority if required.
51%People never return
After one negative experience, 51% of customers will never do business with that company again. 33% of people say they’ll consider switching companies after just a single instance of poor service.