Incident management is an important part of the IT Infrastructure Service(ITIS) or IT service management(ITSM). When a service is disrupted or fails to deliver the promised performance during normal service hours, it is essential to restore the service to normal operation as quickly as possible and incident management helps to keep the things in track.
An ITIS incident management process typically goes through the following stages -
In this template, you can add and modify the stages and the tasks inside them as per your best practices easily. GoodFlow ensures the processes you need in your company besides ITIS process all are met and easily manageable.
With GoodFlow, you can design your own methods, tweak the flows, and implement best practices the way you like easily. Let's start with the template and start managing your incidents right away.
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